Warranty Information
ALPS Mountaineering is proud of the products we market and we work hard to make them the best we possibly can. This allows us to warrant all of our products against defects in materials or workmanship. This does not cover normal wear and tear or abuse. Here's the example we like to use, making a comparison to the auto industry, since we are all familiar with cars. If you purchase a new vehicle and the motor stops running, it will be fixed, but tires that wear out or hoods that are dented from hitting a tree are not covered. Maybe we're too midwestern, but "common sense" really does prevail.
Service under this warranty is provided to the original consumer purchaser. We prefer that you return the product to the dealer where you purchased it, but if that is inconvenient, you can call us at 800-344-2577 and we'll be happy to assist you. After we receive the product, we'll inspect it and determine if we can repair it or if it needs to be replaced. If you'd like items repaired that are not covered by our warranty, we'll do our best to give you a fair estimate of the charges and still repair the product for you.
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